Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Coordinator-Wedding, you’re not just supporting sales operations and lead generation to help drive new business – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Support wedding sales operations: Assist the Wedding Sales team with daily administrative tasks, data entry, document preparation, filing, and maintaining accurate client and booking records.
- Assist with wedding inquiries and appointments: Respond to initial inquiries, coordinate appointments and venue visits, and provide basic information about Conrad Tokyo’s wedding services and facilities.
- Prepare wedding-related documents: Support the preparation of proposals, quotations, contracts, banquet event information, and other documents required throughout the wedding planning process.
- Coordinate with couples and internal teams: Assist with communication between couples and hotel departments such as Banquets, Culinary, Reservations, and other teams to ensure wedding arrangements are accurately shared and followed up.
- Support wedding fairs and events: Help prepare for wedding fairs, venue showcases, client appointments, and other promotional events, including setup and guest reception.
- Maintain client information and follow-ups: Update client details, appointment records, wedding schedules, and sales activities in the relevant systems, and support timely follow-up with prospective and confirmed couples.
- Deliver Conrad hospitality: Provide warm, professional, and attentive service to couples and their families, helping create a smooth and memorable experience from their first inquiry through their wedding day.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Strong interpersonal skills with the ability to build lasting client relationships.
- Excellent communication, presentation, and negotiation skills.
- Proven sales and business development skills with a customer-focused approach.
- Excellent organizational and time management skills.
- Ability to work independently while contributing effectively within a team.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Ability to work under pressure and consistently achieve sales targets.
- Fluency in Japanese Language is required.
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